Credit Card Payments Guide
Credit Card payments are now available for Verified Customers on our website. If this is your first time making a purchase, you will only be able to check out using the E-Transfer payment method until you become a Verified Customer.
How to Verify Your Account
New Customers
The process for becoming a verified customer is simple. Simply complete one successful order on our website using E-Transfer, and you will automatically become a Verified Customer.
Our system will automatically send you an email notifying you of your account verification, and notify you that you have unlocked credit card payments.
Existing Customers
If you are already an existing customer and you have at least one completed order, then your account will automatically be verified. Make sure that you log in to your existing account before checking out, and you’ll see the option for using credit card payments at checkout.
IMPORTANT: Billing Information
After you have completed your payment, you will recieve an automated email with important information for your credit card bill. This automated email will inform you of three important things:
- Our billing descriptor, which will change periodically. The billing descriptor is what you will see as our company name on your credit card bill. Please make sure that you keep this for your records to remove confusion when your credit card bill arrives.
- Your transaction ID. This ID is different than your order number, and is used for matching your credit card transaction to our backend software. If you ever have an issue with your credit card bill, please contact our support and provide your order number and transaction ID.
- Your total amount charged for your purchase
Please make sure that you make note of all three of these items. If you ever have any issues with your credit card payment, please contact our support first before calling your credit card processor. Reach customer support by emailing us at [email protected].
Credit Card Processing Fees
Please be advised that a 3% service fee will be automatically applied to all orders that are placed using a credit card. If you would like to avoid fees, we recommend using the E-Transfer payment option at checkout.
Best Selling Products